Refund policy
At RA Collectiv, we believe every piece should be worn with purpose. We take pride in the quality of our apparel and want you to shop with confidence.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery.
To be eligible, items must be:
Unworn, unwashed, and unused.
In their original condition, with any original tags attached.
Accompanied by proof of purchase.
Items that show signs of wear, washing, damage caused by the customer, or alterations are not eligible for return or exchange.
Size Exchanges
Ordered the wrong size? We’re happy to help!
Size exchanges are accepted within 14 days of delivery, provided the item meets our return conditions.
Exchanges are subject to product and size availability.
Damaged or Incorrect Orders
We carefully inspect our products before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue.
If an error is confirmed, we will arrange a replacement or refund at no additional cost to you.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 10 business days of approval. Your financial institution may require additional processing time.
Original shipping costs are nonrefundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs for standard returns and size exchanges.
If an item arrives damaged, defective, or incorrect, RA Collectiv will cover the necessary return shipping costs.
How to Start a Return
To request a return or exchange, please contact us through our website at http://www.racollectiv.com.
Include your order number, the item you wish to return, and the reason for your request.
Please wait for return instructions before mailing any items.
Thank you for supporting RA Collectiv and being part of a community that wears its faith with purpose.
RA Collectiv — Faith. Purpose. Identity.